Royds Withy King are a Top 100 law firm that pride themselves on being ambitious and progressive. Spread across 6 offices principally in Bath, London, Oxford, and Swindon with over 500 employees, they deliver outstanding legal work with an energy that keeps them well ahead of the curve.
After finding out more about their current setup and solution requirements, it became clear that TeamsLink met all their needs: it’s easy to use, reliable, and future-proof. Royds Withy King began a trial with a handful of employees, including the Front of House team. The trial proved that it was the right solution for them, so they confirmed a company wide rollout.
Having zero downtime during the setup and migration was a top priority for Royds Withy King. Working to Risc IT’s detailed project plan allowed them to migrate to TeamsLink on an office by office basis without downtime. We ensured that users were able to use the legacy system and TeamsLink alongside each other, so any teething problems could be sorted without impacting productivity.
One of the benefits of TeamsLink is the ability to mix and match licences, meaning companies are able to use TeamsLink Pro in pockets throughout their organisation. Whilst the majority of users within Royds Withy King needed standard TeamsLink licences, we recommended TeamsLink Pro for some departments for the advanced call distribution allowing calls to be directed to the user that has been idle the longest.
TeamsLink worked seamlessly with their outsourced overflow call service and had no need for extra licences or charges to accommodate outsourced calls.
With other departments we recommended TeamsLink Pro for its Advanced Power BI reporting capabilities allowing them to view all incoming and outgoing calls, missed calls, peaks and troughs in call traffic, and the number of calls going through to their overflow.
Royd’s Withy King has a substantial IT department, so we trained members of their team to deliver training to their end users. In addition to this, we delivered specific training for the Front of House team to ensure a smooth transition into TeamsLink. This was delivered alongside training notes and user guides that were accessible post-training as well.