How we will work with you
1. Discovery Stage
Risc IT will take the time to make sure that we fully understand your business and your requirements from the beginning. We’ll meet with you either in person or remotely, then we’ll put together your project brief and undertake site surveys if necessary.
Our experienced design team will propose the right technologies, room design and the best product selection to fulfil your requirements. We choose your products carefully to ensure quality, reliability, functionality and ease of use. At this stage we’ll work with you to refine the design and once you’re happy, we’ll send you a formal quote.
After receiving your order, our design team will take ownership of getting everything ready for you ensuring all your equipment is ordered, the required resources are available and a convenient installation date is arranged for you.
Our team of qualified and experienced engineers will carry out your installation to the highest standard and within agreed timescales. Before handing over your solution to you, we’ll test it thoroughly to make sure that everything is working as expected.
Continued performance of your equipment is critical. So, we ensure you have access to our dedicated helpdesk providing you with first class, unique support, should you require it.
We design solutions that are best in class yet easy to use. But should you require further training, we’re on hand to provide you with appropriate and tailored training packages.